Yes. To maintain the quality and integrity of each order:

• Full Custom Gift Design requires a minimum of 8 gift boxes

• Petite Luxury Favors require a minimum of 8 units

• Full Custom Projects: typically 6–12 weeks

• Petite Luxury Orders: typically 2–4 weeks

Timelines may vary depending on your project scope, responsiveness, and product availability. For the best experience, we recommend booking at least 12 weeks in advance.

Absolutely. We’re happy to collaborate with your planner, stationery designer, or creative partners to ensure a cohesive final result.

You will remain the primary point of contact, and all third-party files must be finalized and provided in production-ready format. While we collaborate, we are not responsible for delays or errors related to external vendors.

Because each gift is thoughtfully sourced, availability may vary. If needed, we will substitute items with equal or greater value while maintaining the overall aesthetic and quality of your design.

The design fee is required to begin. Remaining balances must be paid in full prior to production and delivery, as outlined in your proposal.

Once your order has shipped or been delivered, responsibility transfers to you or your designated recipient.

We are not responsible for delays, losses, or damages caused by shipping carriers, weather conditions, traffic, or incorrect delivery information provided at booking.

While we plan carefully, factors such as vendor availability, client response time, shipping carriers, weather, and seasonal demand may impact delivery timing.

We strongly recommend scheduling delivery 3–5 days prior to your event.

We are happy to consider general food preferences when curating your gifts. However, it is the responsibility of the client and recipients to review all ingredients, nutrition labels, and product details for any allergies or sensitivities.

Some items (such as food, chocolate, or skincare) may be affected by heat or transit conditions. While we take care in packaging, we are not responsible for changes in product condition due to weather, shipping duration, or storage after delivery.

If there is a significant issue, please reach out within 24 hours of delivery. Each situation will be reviewed individually, and we will assist where appropriate.

Design fees are non-refundable, and orders cannot be canceled once production has begun.

In the rare event that we are unable to fulfill your order due to unforeseen circumstances, appropriate refunds will be issued based on the stage of your project.

Timely communication and approvals are essential to keeping your project on schedule. Delays in responses or required information may impact your timeline.

A thoughtful, elevated, and detail-driven experience—from concept to delivery—designed to feel seamless, refined, and beautifully executed.